Module 6 · Reference

Equipment

Which boxes a customer gets is decided by three things: internet in the home, how many TVs, and their credit qualification. Get this wrong and the order is wrong.

The one rule that drives everything

Hopper Plus requires internet Customers only get the Hopper Plus if they have internet. Think of the Hopper Plus as a Firestick or Roku built into their box — without internet there's nothing for it to do.

With internet

Hopper Plus + Hopper 3, then Joey 4.0 for every other TV.

Without internet

Hopper 3 only, then Joey 3 for every other TV.

Configurator

Answer three questions and get the exact KnockVia box layout plus what they owe today.

How many TVs?

Internet in the home?

Credit qualification (from KnockVia)

Programming package (optional — for the monthly)

Worked examples from the note

3 TVs, internet in the home

Main top Hopper Plus
Secondary Hopper 3 main box
Third Joey 4.0
Fourth Joey 4.0

Four entries for three TVs — Hopper Plus and Hopper 3 pair up on the first TV.

1 TV, internet in the home

Main top Hopper Plus
Secondary Hopper 3 main box

2 TVs, no internet

Main top Hopper 3
Secondary Joey 3

Standard & Flex24 qualification

Standard customers pay up front

No Hopper Plus, regardless of internet.
$200 up front for the Hopper 3 — or the Hopper w/Sling for $50 up front.
They get Hopper w/Sling and Joey 3.0 receivers.
They do not qualify for free installation — $50 up front.

Credit checks

The qualification comes back in KnockVia after the credit check. It will read ELITE, PLUS, STANDARD or FLEX24 — that word decides pricing and equipment.

Frozen credit — Equifax only If a customer has their credit frozen they must unfreeze it through EQUIFAX and EQUIFAX alone.
myEquifax.com · 888-298-0045

Handling their SSN You enter it into KnockVia and nowhere else. Never write it down, photograph it, or text it — and don't save it anywhere on your phone.